Unified Communications (UCaaS), Hosted PBX & Traditional Voice

  • Traditional Lines (POTS)
  • Hosted/On-Premise PBX
  • Messaging/IM & Group Chat
  • Quality Management, Analytics & Dashboards
  • CRM Integration
  • Auto-Attendant
  • Visual Voicemail
  • Call Recording
  • Virtual Meetings

UCaaS or Unified-Communications-as-a-Service is a cloud-based technology that allows customers to converge all the ways that its users communicated into a single platform.

The single platform includes voice, video, chat, text, email, and screen sharing. Most UCaaS solutions also include a mobile application or softphone to communicate without a desk phone and integrate with critical business applications such as email and CRMs.

Unified Communications (UCaaS), Hosted PBX & Traditional Voice Providers