Unified Communications (UCaaS), Hosted PBX & Traditional Voice
- Traditional Lines (POTS)
- Hosted/On-Premise PBX
- Messaging/IM & Group Chat
- Quality Management, Analytics & Dashboards
- CRM Integration
- Visual Voicemail
- Call Recording
- Virtual Meetings
UCaaS or Unified-Communications-as-a-Service is a cloud-based technology that allows customers to converge all the ways that its users communicated into a single platform.
The single platform includes voice, video, chat, text, email, and screen sharing. Most UCaaS solutions also include a mobile application or softphone to communicate without a desk phone and integrate with critical business applications such as email and CRMs.