case studies
SUCCESS STORIES
In a world of endless technology choices and biased sales pitches, businesses need a true advocate.
At GTS, we work for you, not the providers, to ensure you get the best possible technology strategy for your unique goals. Here are the key pillars of our commitment to you:
Case Study #1
GLIA IS A STRATEGIC PARTNER FOR BENEFIT HARBOR
Benefit Harbor was experiencing significant dissatisfaction with its current CCaaS (Five9) and UCaaS (Nextiva) providers. They faced a critical lack of vendor support, an unintuitive administrative interface, and severe reporting limitations, particularly with data older than 60 days being inaccessible. Their customer engagement was purely reactive and limited to voice-only interactions. The company needed to modernize its contact center to deliver a “white-glove experience” for clients’ employees, improve operational efficiency for its 25-agent contact center (which scales to 40 in Q4), and support 100 UCaaS users. This also involved a full-scale operational transformation to address needs for AI-driven analytics, workforce management, multi-channel customer engagement, and long-term data retention, as they aimed to move away from disjointed solutions and consolidate onto a modern, unified platform.
GTS, through Jamie Boedeker, helped Benefit Harbor evaluate alternatives to their existing providers. While Benefit Harbor also considered Zoom, Dialpad, and TalkDesk, they ultimately chose Glia due to its comprehensive offerings. The GTS-facilitated solution with Glia provided:
Case Study #2
AT&T PROVIDES FLEXIBILTY GAS UTILTY NEEDED
A publicly traded gas pipeline utility recently acquired 20 new locations, creating an immediate and critical need for a Wide Area Network (WAN) solution to connect these newly added sites. The primary challenge was that most of these new locations were situated in rural areas, which significantly limited the available carrier options for network connectivity. Furthermore, the required solution needed specific functionalities: the ability to burst bandwidth when necessary, the capability to prioritize network traffic effectively, and the assurance of a service level agreement (SLA) to guarantee performance and reliability.
Based on the case study, GTS was able to simplify the procurement process for the gas pipeline utility by:
Case Study #3
CORA HEALTH’S TRANSITION FROM TWILIO TO CM.COM
CORA Health, a long-time client of GTS and an outpatient rehabilitation company, faced significant challenges with its existing CPaaS provider, Twilio. Despite sending over 1.5 million text messages per month for crucial patient communications like appointment reminders and company updates, Twilio’s service was proving to be problematic. The company experienced unexpected charges and a complex, escalating pricing model, leading to cost and billing concerns. Furthermore, integrating Twilio’s API required substantial developer resources, creating integration issues. Lastly, they encountered slow response times and a lack of proactive support from Twilio, highlighting limitations in customer support and service level agreements.
GTS was able to simplify its procurement process by performing the following steps on their behalf.
Case Study #4
RAPID SCALE OFFERS PERSONALIZED SERVICE SOLUTIONS
The company was dissatisfied with its current Cloud Service Provider (CSP) for Microsoft licensing. They lacked proactive support, ongoing knowledge transfer, strategy sessions, and a reliable support team. Their IT Director’s 3-year plan called for a dependable managed provider, as their lean IT team needed to free up time and resources from end-user support.
RapidScale, in partnership with Millennia, provided a new solution that included:
GET STARTED
simplify your technology
and cybersecurity needs
Contact GTS today and let our experts guide you to the best-fit solution.
