|

(313) 371-9440

(313) 371-9440

OUR MISSION GTS strives to be your
total telecom resource

We strive to be the best telecommunications consulting firm in the industry, period. With our vast network of over 70 premier telecommunications carriers nationwide, we offer a complete array of hardware and software telecommunications solutions — all while saving costs. You will never receive a bill from GTS.

Arrow-red

It is our mission to provide our clientele with the ultimate edge for all of their telecommunication needs. We want to be your best resource and trusted advisor. We pride ourselves on:

One-Stop Master Agency

that offers customers the best pricing and promotions for a wide range of digital services; i.e., local and long distance phone, Internet, data networks, phone hardware, computer networking, cloud computing, etc.

Competitive Costs

that leverage our wide network of carrier partners in order to provide our customers with a variety of bids that meet their needs.

Remote Access Solutions

that resolve the issue of providing satisfactory service to customers located in rural areas with limited digital access.

Customer Service

that begins and ends with our staff personally handling all of the details and avoiding having the customer wait on hold to get a question answered or service modified.

Project Management

that can lead to additional savings. While we offer quotes and customer assistance at no charge, we can also assist with project management of a client's resources on a fee basis that usually results in overall savings for the client.

Involved Sales Staff

that can provide market/industry expertise and valuable competitive intelligence, as well as design customized LAN/WAN solutions to meet a wide variety of client needs.

With more than 3000 existing clients and over $12 million in combined customer savings, GTS and its vast network of partners give customers choices. We would welcome an opportunity to become a strategic partner that your business can rely on.

GTS IS THE LOGICAL FIRST STEP FOR ANY TELECOM ISSUE.

OUR AMAZING PEOPLE

Arrow-red
1
Ryan Hathaway, President

Ryan Hathaway has over 17 years of telecom industry experience and is a Co-Founder of Global Telecom Solutions. He is a graduate of Michigan State University as well as the University of Detroit School of Law. Ryan specializes in cost analysis and strategic telecom planning for mid-size businesses up to enterprise level clientele. In addition, Ryan assists with financial planning and organization internally for GTS.

2
Mark Stackpoole, Chief Executive Officer

Mark Stackpoole has now spent over 17 years in the role of chief executive officer for GTS. The company has experienced double digit year on year revenue growth since the company began all while carrying nearly zero debt — a proud accomplishment for a company in today’s business market/environment. Mark still actively participates in day-to-day client interaction as a Channel Sales Manager for GTS, supporting 30-40 VAR’s and agent partners in a sales support role. In addition, Mark has been integral in creating and growing the Partner Sales Channel, which is what makes GTS “tick.”

3
Bob Chernock, Channel Sales Manager

Bob Chernock joined the GTS team in 2010 with a focus on enhancing and growing the indirect sales channel. Mr. Chernock now supports well over 50 key sales partners on a day-to-day basis for all sales related functions. Prior to Global Telecom Solutions, Bob worked in a similar capacity for such firms as: ANX, First Communications, XO Communications and Cavalier Telephone.

Jamie-Boedeker
Jamie Boedeker, Channel Sales Manager

Jamie Boedeker has over 15 years of telecom industry experience and is a Channel Sales Manager for Global Telecom Solutions.  Jamie is actively pursuing new partners and agents in an effort to grow the GTS Sales Channel.  When he is away from the office he enjoys spending time with his wife Marisa and their 5 children.

Brian-Marody
Brian Marody, Solution Consultant

Brian Marody joined the GTS Team in 2018 and brings 20 years of telecom industry experience with the goal of acquiring new business with a consultative, pragmatic approach. In the ever-changing industry of telecom, Brian has worked continuously to find better, more efficient ways for his clients to communicate and maximize their expenditures. Brian’s goal is to provide IT managers and directors unbiased recommendations while simplifying the vetting and buying process. This coupled with a truly committed and effective back office makes GTS a formidable team for their customers.  

6
Kat Thomas, Project Manager

Kat Thomas graduated with honors from Kent State University with a degree in Business Administration and Management. She has worked in Telecommunications for a total of 19 years, including six years at Global Telecom Solutions and has experience with carriers such as AT&T, CenturyLink, XO, Spectrum, Nitel, Evolve IP and more. She continues to expand her skills in the ever-changing world of voice, data and cloud services as a project manager. Her goal is to provide start to finish guidance, keeping key players involved in milestones while minimizing the volume of products and services required.  Communication, client satisfaction, timely follow through and product knowledge are among her strengths.

Monica Kopp
Monica Kopp, Project Manager

Monica Kopp brings over 10 years of customer service, project management, and sales experience to GTS. Monica assists in running back-office operations with eyes always on improvement, growth, and detail.  She loves her role as a project manager and always aims to go above and beyond to exceed the expectations of partners and clients. Assisting GTS’ CEO in marketing endeavors, Monica loves putting her Bachelor of Business Administration to work. In her spare time, you can catch Monica cracking jokes, singing along to Fleetwood Mac, and loving on her two kittens.

Josh Kahl
Josh Kahl, Project Manager

Josh brings over fifteen years’ combined experience in the insurance and legal fields to his role at GTS. Josh manages orders featuring a variety of products and services by ensuring timely and relevant status updates to customers and partners, addressing issues that arise with the orders, and working with providers until the order is satisfactorily completed. Additionally, Josh develops internal training and order process documentation for our growing business. Josh holds both a Bachelor of Arts and a Juris Doctor degree from Wayne State University. In his spare time, Josh likes gorging on exotic ethnic foods, making cat art in Photoshop, and going deaf at heavy metal concerts.   

Lisa Hall
Lisa Hall, Project Manager

Lisa Hall joined GTS in 2019 and has over 25 years of telecom industry experience with AT&T.  She holds a Bachelor of Business Administration from Eastern Michigan University, and a Master in Finance from Walsh College.  Lisa is an experienced professional with a strong background in customer service, sales support, and project management.

Sam-Dervic
Sam Dervic, Project Manager

Samantha Dervic has over 10 years of experience in business management and customer service. Samantha made a career change after interning for GTS in the fall of 2018 when she saw how much a smaller company can help the community and still have a close-knit family-like environment. She is now a welcomed part of the GTS family and is considered the "new kid on the block" in the telecom world. She is dedicated to learning as much as she can, making the extra time to understand processes and the products of as many carriers possible to give the best support as a project manager, all while finishing her Bachelor of Business degree! She enjoys making time to volunteer, which has led her to becoming a Guardian Ad Litem - a position close to her heart.  In her leisure time, you can find her with her two fur babies, cruising the streets, bumping "Step by Step" and other 90's hits. 

Dan-Koluch
Dan Koluch, Customer Service Manager

Dan joined the GTS family in October of 2018 and brings over 20 years of telecom experience to his role as GTS’ customer support manager. He has worked in many different roles with companies such as Global Crossing, Level 3 and Bullseye Telecom; specializing in network design, circuit provisioning and customer service. He has a strong knowledge of telecom products, services and technologies and is committed to serving the needs of GTS’ customers to provide a positive customer experience. While Dan’s dedication to customer satisfaction is paramount, he is also focused on internal growth through process improvement and system enhancement.

Nicole Seymour
Nicole Seymour, Executive Administrator

Nicole Seymour joined the team in 2019 and brings over 6 years of Administrative/Receptionist experience to the table. She is NOT one for coloring inside the lines and is ready to take on new challenges every day! She has worked in various positions including Fund Development Assistant, Management, and as a Marketing Coordinator. She has a strong knowledge of Social Media Marketing, Graphic Design, and Microsoft Office. In her leisure time, she enjoys exploring new restaurants, going to art galleries, and spending time with her son.

COMMUNITY INVOLVEMENT

Volunteerism and community outreach have always been important to Global Telecom Solutions. Our recent relocation from Detroit’s suburbs to its historic Corktown area has increased our opportunities for community involvement while more directly connecting us to Detroit’s exciting economic renewal.

Purchasing the Archdiocese of Detroit’s former print shop building gave us a unique opportunity to renovate by hosting a graffiti competition. Derek Weaver, principal of the 4731 Group, was contracted to renovate our new headquarters, which had not seen improvement in more than 30 years. Weaver's firm, which also runs the nonprofit project Grand River Creative Corridor, organized a dozen artists to give the building a vibrant, artistic makeover. More than two dozen murals found throughout the office space were created by local artists, including Sintex, FEL3000ft, TEAD, and fine artists Sydney James and Christopher Batten.

Through the years, we have been involved with this ever-growing list of charities and community projects.

  • Camp Casey
  • Sacred Heart Rehabilitation Centers
  • Michigan Humane Society
  • THAW
  • Penrickton Center
  • Make a Wish Foundation

  • Animal Welfare Society
  • Most Holy Trinity School - Corktown
  • Wounded Warrior Project
  • Gleaners Food Bank
  • Boys and Girls Club of Michigan
  • Volunteers of America - Michigan

  • Camp Casey
  • Sacred Heart Rehabilitation Centers
  • Michigan Humane Society
  • THAW
  • Penrickton Center
  • Make a Wish Foundation
  • Animal Welfare Society
  • Most Holy Trinity School - Corktown
  • Wounded Warrior Project
  • Gleaners Food Bank
  • Boys and Girls Club of Michigan
  • Volunteers of America - Michigan

AWARDS & RECOGNITION

Arrow-red
  • Awards-1

    Michigan 50 Companies to Watch 2018

  • Awards-1

    Best of MichBusiness - Overall Best Small Business

  • Awards-1

    For-Profits for Non-Profits Awards 2017

  • Awards-1

    Corp! Economic Bright Spots Award 2017

  • Awards-1

    ATT Alliance Channel Champion Award Bronze Status 2017 & 2016

  • Awards-1

    Best of MichBusiness - Technology Sector 2016

  • Awards-1

    AT&T Presidents Club 2015

  • Awards-1

    Channel Partners Magazine Top 50 360º Business Value Award 2014 & 2015

  • Awards-1

    Comcast Gold Partner 2014

  • Awards-1

    Corp! DiSciTech Award 2013 & 2014

  • Awards-1

    Corp! Entrepreneur of Distinction 2015

  • Awards-1

    Corp! Most Valuable Professional 2015

  • Awards-1

    dBusiness 30 in Their Thirties 2013

  • Awards-2

    Corktown Business Association Member

  • Awards-2

    Detroit Executives Association (DEA) Member

  • Awards-2

    Telecommunications Association of Michigan Member

SAMPLE PROJECTS

Arrow-red

Case Study #1 One-Stop Shopping for an Enterprise Customer

Arrow-red

A local utility provider came to GTS several years ago looking for ways to reduce the cost of its cellular, conference, internet and voice services. GTS was able to simplify its procurement process by performing the following steps on their behalf:

  • Helped identify diverse routes for connectivity.
  • Renegotiated and optimized existing agreements with two major service providers.
  • Reduced collaboration expenses by consolidating audio, web, conferencing, and SMS services.
  • Added 2 unique local ISP providers to the supplier portfolio for additional cost savings and redundancy.
  • Renegotiated an existing contract with their telecom expense management company (TEM).
  • Streamlined the quoting/ordering process and helped improve communications with carriers and vendors.

Case Study #2 Network Design — Customized to Fit

Arrow-red

GTS created a custom solution for a client in a specialized vertical, a security company utilizing a central station. Since the company's customers rely on telecommunications for security service, GTS created a high-availability solution by doing the following:

  • Created diverse paths for connecting to each customer's building using two providers with different infrastructures.
  • If the phone lines do not work at the HQ Central Station, calls are automatically forwarded to a different destination.
  • If the security company has questions or service issues, it can use GTS as an extension of its staff to research, diagnose and fix problems.

GTS became this company's "one-stop shop," and GTS still helps this longstanding client with all of its telecom needs today, over 10 years later. In the end, GTS helped vastly improve network reliability while also reducing the company's telecom costs by more than 40 percent.

Case Study #3 Project Management — Enhance Client Staff with GTS Experts

Arrow-red

Many large GTS clients have their own staff, but they utilize GTS experts for experience and competitive advantage.

For example, a large client that has 42 office locations in the Midwest knew it was spending too much money, but the problem appeared too complicated and too daunting to process internally. GTS was asked to develop potential solutions.

GTS recommended a bi-weekly meeting with the company’s IT staff to discuss current systems and expenditures, in order to demonstrate where GTS was able to eliminate costs from the current network spend before moving forward (i.e. disconnected phone lines, unnecessary taxes and tariffs, "rack rates," etc). Not only did the company save over $10,000 in billing expenditures in the first six months, but it also was able to use GTS at a fraction of what it would have cost to hire a full-time professional to manage the account and do a cost-based engagement. Once the savings plan was executed, GTS helped develop a Wide Area Network (WAN) so all locations were able to communicate on a private network, increasing and optimizing network speeds and performance while also adding internet redundancy at all key sites. The customer is now utilizing GTS in 2019 for a new project to research, purchase, and deploy a VOIP/UCaaS solution to all locations.

FREQUENTLY ASKED QUESTIONS

Arrow-red
So, what does Global Telecom Solutions do in a nutshell?

Global Telecom Solutions (GTS) is a telecommunication/cloud services firm that helps businesses nationwide choose the best telecom solutions. GTS partners with more than 70 service providers and has access to data centers across the globe, enabling GTS to create best-of-breed telecom network solutions for businesses of all sizes. Once a business is a client of GTS, it will also receive free, award-winning customer service for all telecom related service issues. Our clients find this one of the top reasons they continue to use GTS, even as the carrier solutions may change from time to time.

Why is it better to work with GTS?

Global Telecom Solutions has access to the best pricing and promotions from all service providers. So, it is a “one-stop shop” that can evaluate telecom carriers and review a variety of telecom options at the same time. Additionally, the customer service AFTER the service provider has been selected truly separates working with GTS instead of calling a list of carriers or contacting them online for a quote. No contracts are ever signed with GTS — the only contracts our customers sign are directly with the service providers.

Do customers notice a difference working through GTS rather than working directly with a service provider?

Only in a good way! The phone, internet, or data bills still come directly from the service provider to the customer. The difference is in the extra layer of support that is provided at no charge by Global Telecom Solutions. Rather than having to call a carrier and wait on hold for long periods just for basic account changes, customer service, or troubleshooting, our customers simply call us at 313-371-9440 and have our friendly staff quickly get projects moving and/or resolve issues.

Can GTS provide quotes outside of the region?

Absolutely! GTS has clients all over the United States as well as all over the globe.  GTS can provide connectivity, cloud, and voice services to any location. Please CONTACT US to check options today.

Can GTS help with new service or existing service?

Both. From blueprints to total reconfiguration of a LAN, GTS can help to make sure that your company is receiving prompt service and the best pricing available for your project needs.